空乘英語面試口語常見問題與技巧
在空乘面試中，英語是必考的!!但是很多考生都會擔心英語這一關。如果你是飛行乘務相關學校畢業的學生，我想大家就很清楚自己要準備什麼，就是你們平時要求學習的內容。
If you could change one thing about your last employer, what would it be?
Were you satisfied with your performance at your last job?
Was your previous employer satisfied with your performance?
Have you ever been fired?
If so, why were you fired?
Have you ever been asked to resign from another job?
What will your references say?
Can we check your references?
How many sick days did you take last year?
Is this typical?
Personality and Motivation
Do you consider yourself a success?
Were you ever under a great deal of pressure?
What kinds of decisions are most difficult for you?
Why has it taken you so long to find a job?
Why do you want to be a flight attendant?
What part of being a flight attendant interests you most?
What kind of contributions will you make to our airline?
Where else are you interviewing?
Have you applied to other airlines?
When are you available to start?
What are your outstanding qualities?
What interests you most about being a flight attendant?
What can you do for us that others can””””””””t?
Describe a difficult problem you””””””””ve dealt with.
How important is appearance?
What do you think will be the biggest challenge of being a flight attendant?
What is the best part of being a flight attendant?
Do you have any natural talent or skill, something that comes easy to you?
What do you like to do in your spare time?
How would you handle an abrasive Captain or coworker?
Have you ever been described as stubborn or hardheaded? By whom?
Do you ever freeze in social situations?
Have you ever worked with someone who talked too much? How did you handle it?
Are you skilled at sizing people up?
Have you ever been part of a problem?
Have you ever had to support the directives of higher management, even when you disagreed with it?
Have you ever lied?
Have you ever broken a law?
Have you ever stolen something?
Have you ever found a work policy or rule to be distasteful? How did you handle it?
Have you ever been tempted to break a work rule or policy? What did you do?
Why do you want to work for our airline?
What kind of experience do you have?
Are you willing to be based wherever the company sends you?
What would you like to be doing ten years from now?
Why should we hire you?
What are your qualifications?
What is your biggest accomplishment?
What are your career goals?
How does a flight attendant job fit into your career goals?
What personal characteristic best describes you.
Do you prefer to work alone or with others?
Do you consider yourself a team player?
Describe your team style.
Are you self motivated?
What motivates you?
Describe your relationship with peers.
What kind of people do you prefer to work with?
Describe your personality?
How do you handle criticism?
Were you ever unfairly criticized?
Problem Solving
[next]Can you work under pressure?
What is your greatest strength?
What is your greatest weakness?
What have you done to correct your weaknesses?
Have you ever failed?
What is your biggest failure?
How do you handle failure?
How do you handle change?
When you are in charge, how do you motivate people?
Describe a time when you resolved a conflict?
How do you handle conflict?
Previous Employment
What is the hardest thing you ever did in your current job?
Why have you held so many jobs?
Do you consider yourself a loyal employee?
What did you like about your last job?
What did you dislike about your last job?
What was your favorite job?
What was your least favorite job?
What have you learned from previous jobs?
How long will you stay with our airline?
What would your coworkers say about you?
What would your previous supervisors say about you?
What were the people like at your last company?
What did you dislike about your last employer?
If you could change one thing about your last employer, what would it be?
Were you satisfied with your performance at your last job?
Was your previous employer satisfied with your performance?
Have you ever been fired?
If so, why were you fired?
Have you ever been asked to resign from another job?
What will your references say?
Can we check your references?
How many sick days did you take last year?
Is this typical?
Personality and Motivation
Do you consider yourself a success?
Were you ever under a great deal of pressure?
What kinds of decisions are most difficult for you?
Why has it taken you so long to find a job?
Why do you want to be a flight attendant?
What part of being a flight attendant interests you most?
What kind of contributions will you make to our airline?
Where else are you interviewing?
Have you applied to other airlines?
When are you available to start?
What are your outstanding qualities?
What interests you most about being a flight attendant?
What can you do for us that others can””””””””t?
Describe a difficult problem you””””””””ve dealt with.
How important is appearance?
What do you think will be the biggest challenge of being a flight attendant?
What is the best part of being a flight attendant?
Do you have any natural talent or skill, something that comes easy to you?
What do you like to do in your spare time?
How would you handle an abrasive Captain or coworker?
Have you ever been described as stubborn or hardheaded? By whom?
Do you ever freeze in social situations?
Have you ever worked with someone who talked too much? How did you handle it?
Are you skilled at sizing people up?
Have you ever been part of a problem?
Have you ever had to support the directives of higher management, even when you disagreed with it?
Have you ever lied?
Have you ever broken a law?
Have you ever stolen something?
Have you ever found a work policy or rule to be distasteful? How did you handle it?
Have you ever been tempted to break a work rule or policy? What did you do?
Why do you want to work for our airline?
What kind of experience do you have?
Are you willing to be based wherever the company sends you?
What would you like to be doing ten years from now?
Why should we hire you?
What are your qualifications?
What is your biggest accomplishment?
What are your career
[next]goals?
How does a flight attendant job fit into your career goals?
What personal characteristic best describes you.
Do you prefer to work alone or with others?
Do you consider yourself a team player?
Describe your team style.
Are you self motivated?
What motivates you?
Describe your relationship with peers.
What kind of people do you prefer to work with?
Describe your personality?
How do you handle criticism?
Were you ever unfairly criticized?
Skills
Do you read, write and/or speak a foreign language?
Are you willing to learn a foreign language?
Are you a leader or a follower?
What have you learned from your previous jobs?
What kind of employee are you?
What was your favorite subject in school?
What was your least favorite subject in school?
Tell us about your leadership skills.
What was your major success as a leader?
What was your major failure as a leader?
What do you think are the most important components of a practical leadership philosophy?
Whose leadership qualities have you most respected?
Have you incorporated his/her leadership qualities?
Have you ever had an unexpected leadership role? How did it work out?
What are your assets?
Whom do you most admire?
Other Questions
What bases does our airline have? What type of aircraft?
Who is the president of our company?
How long has our airline been in existence?
How do you feel about the airline industry?
How do you feel about being away from home frequently?
How do you feel about relocating?
How do you feel about unions?
What do you feel is the role of unions?
Why do you want to leave your previous employer?
Will we find anything on our background search that you””””””””d like to discuss now?
Is there anything you would like to discuss?
Do you have any questions?
下面介紹的15種常用語
(1)您好，歡迎。Good morning (afternoon,evening) sir,welcome aboard.
(2)是，對。Yes, I see.
(3)請。Please.
(4)是，馬上就去。Yes,I’m going away right now.
(5)很報歉(對不起)。I’m sorry.
(6)讓你久等了。Thank you for waiting (sir)。
(7)是，馬上給您拿來。I’ll get one for you in just a moment.
(8)打擾了(過意不去)。Excuse me.
(9)知道了(不知道)。Yes, I know (No, I don’t know).
(10)是您叫我嗎?Did you call me?
(11)不清楚，馬上查詢。I’m not sure, I’ll check it.
(12)不客氣。It’s my pleasure.
(13)謝謝。Thank you very much.
(14)託您的福。Thanks to you.
(15)祝您旅途愉快。I hope enjoy your flight
技巧一：尊重個人及文化差異
任何面試都帶有一定程度的主觀性。也就是說面試官是否欣賞你也可能成為最後的決定性因素。因此在英語面試的過程中，應當儘量避免由於對英語語言的駕馭能力不足，而引發的不敬甚至冒犯。
具體而言，主要有兩種做法要特別注意避免。首先是要避免使用過於生僻的單詞，或是地方俚語之類接受群體相對比較小的表達方式。因為這種表達方式很有可能造成聽者的困惑與曲解。
其次則是要避免過多，過於主觀地談及宗教文化或時事政治方面的問題。不少面試者出於第一項提到的急於展示英語水平的目的，或是想給面試官留下深刻印象的目的，常常會犯這個錯誤。
技巧二：注意英語時態的變化運用
應聘者在參加空乘英語面試前大都作過充分的語言知識的準備與練習。那麼在眾多的英語語法規則中為什麼要單獨強調時態的運用呢?其一是因為由於和漢語的表達習慣不同，這是一個口語中極其常見的錯誤。但同時來說，時態又是比較基本的語法點，一旦用錯，會讓面試官對面試者的英語能力產生質疑。其二是因為在面試過程中，往往會涉及到很多關於個人經歷，教育背景，工作經驗，職業規劃等方面的問題，因此在表述某件事情或是某個想法的時候，一定要注意配合正確的時態，否則就會造成差之毫釐，失之千里的後果。
技巧三：以英語為載體，展示工作才能
與英語考試的口試不同，面試人員通常是由航空公司的人事主管，空乘部門主管或公司高層組成，他們更關心和器重的是你的.專業知識和工作能力，而英語此時只是一種交流工具，或者說是你要展示的眾多技能中的一種，因此要切忌為說英語而說英語，有些人就怕自己的英語減分，為了希望給面試官留下英語水平高的印象，常常會大量的使用事先準備好的花哨的詞彙及句式，而真正針對面試官所提問題的、與工作有關的個人見解卻很少。最後除了得到一句英語不錯的誇獎之外，恐怕很難有理想的收穫