Company's name: | Avery DennisonBegin and end date: 2005-11-2012-06 | Enterprise nature: | Soly foreign funded enterprisesIndustry: Furniture/Home Appliances/Crafts/Toy/Jewelry | Job Title: | SCSR | Job description: | In charge of several European key accounts and some small accounts including the USA accounts, service both European/USA buyer and their Asia vendors, serve the customers, whether on a daily f2f basis or as support from one part of the company to another ess and manage customers' orders,also handing coming enquiries, e-mails, calls in time and in a valued added manner k order status of overall order process lop & maintain a strong working relationship with internal relevant functional groups and with customers omer complaint handling omer maintenance inuously work on improvements, identify root causes hindering the total order process and recommend corrective actions as a team leader in member’s coach for both functional tools and specific account, headcount arrangement, back-up and leave plan arrangement, team building activities arrangement, performance review for each team member…; | Reasons for leaving: | | | Company's name: | Dawning HazeBegin and end date: 2003-07-2005-11 | Enterprise nature: | Soly foreign funded enterprisesIndustry: Agencies / Institutions / Community Groups | Job Title: | CSR | Job description: | omer Service Representative ation to buyer les arrangement uction schedule arrangement ection arrangement stics arrangement icing mechanism rs, such as complaint, audit, corrective action plan, sales report... handiser unicate with internal oversea departments or oversea buyers to make purchase plan to make sure smooth " order to cash" unicate with internal domestics departments to arrange packaging, Audit, Inspection, test... unicate with vendors to arrange samples, delivery schedule, code of conduct audit with corrective action plan, customs clearance documents such as commercial invoice, packing list... unicate with forwarder to arrange vessel, billing of lading or FCR... cing new vendor to low cost and high reliability with better quality isis to vendors | Reasons for leaving: | | |