Dear Ms. Watson,
Good day, Ma’am! We would like to express our sincerest apology regarding the problems that you have been encountering with your internet plan connection.
We deeply apologize that your internet speed is slow these past few weeks. Our site is in the middle of construction due to the damage brought by last month’s storm. To compensate for this issue, we will not charge your bill for the next two months. We are doing the necessary steps on solving this problem. We hope that you understand as well. But we assure you that once the construction is over; your internet will be back to its normal speed.
It is our pleasure to serve you. And we are looking forward to serving you in the future. If you have any other concerns that you would like to address, please feel free to call me at 232-789-0907. We would be more than willing to serve you. Thank you very much and have a nice day.