在社會發展不斷提速的今天，崗位職責起到的作用越來越大，明確崗位職責能讓員工知曉和掌握崗位職責，能夠最大化的進行勞動用工管理，科學的進行人力配置，做到人盡其才、人崗匹配。那麼你真正懂得怎麼制定崗位職責嗎？以下是小編為大家收集的客戶管理崗位職責，歡迎閱讀，希望大家能夠喜歡。
客戶管理崗位職責1
1、負責銷售部每日工作的落實和培訓
2、及時與財務溝通,全面掌握各客戶的回款狀態,及時做好督導和協助業務進行回款工作。
3、協助發展和維護良好的客戶關係,積極主動與客戶溝通,有效地進行客戶管理。
4、督導和跟進各項任務完成情況,完成公司領導臨時交待的其他工作任務。
客戶管理崗位職責2
崗位職責:
1、負責客戶的接待、諮詢;
2、識別客戶需求,提供合適產品,進行價格談判;
3、負責公寓、別墅、寫字樓的買賣與租賃的全過程,包括帶看、收意向、簽過戶及老客戶經營等。
4、負責業務跟進、客戶資訊登記及客戶關係維護等後續工作;
5、負責公司產品的開發積累,與客戶建立良好的.業務協作關係。
任職資格:
1、統招大專(含)以上學歷,年齡20歲-35週歲之間,男女不限,專業不限,歡迎應屆生;
2、敏銳的洞察力,較強的抗壓和抗挫能力;能接受房產行業的壓力和挑戰;
3、溝通能力強,普通話標準;有親和力,服務意識強、工作積極主動,樂觀開朗;
4、做事認真踏實,為人正直誠懇,具有良好的團隊精神;
5:沒有工作經驗背景要求
客戶管理崗位職責3
職責描述:
1. Account for Top-Line target and in-store execution KPIs of the territory distributor.
① Establish the MDLZ Way of Distributor Management: Business plan & review, KPI management,(Right Store & PSA), System operation, Order to Cash management, TS management and inventory management.
② Align distributor business plan(DBP) with TD on regular basis & action plan to ensure the sustainable & profitable growth for both MDLZ and TD.
③ Set clear monthly business target for distribution and align on execution plan.
④ Conduct monthly business review with TD GM and DOM to review the achievement against the target and find out the opportunity in channel.
2. Closely cooperate with DOM to ensure the KPI achievement on TD scorecard.
① Cooperate with DOM to establish a strong TD functional team, including sales, finance, customer service, logistics, system and human resources.
② Conduct the regular assessment on distributor’s capability based on the scorecard developed by MDLZ.
③ Develop detailed action plan to improve distributor’s capability. (SOP deployment)
④ Coach DOM to manage TD sales force in MDLZ way.
3. Enhance TD operation capability by executing TD operation manual.
① Provide coaching and training to TD sales force to ensure good quality understanding and execution in accordance with TD operation manual.
② Assess TD capability regularly according to the scorecard and design customized development plan.
③ Build capability & transfer knowledge to the Distributor sales team and organization .(System (DMS/SIF) operation, SOP deployment, In-store execution, Route plan, finance, HR and etc.)
4. Maintain good relationship with Top retailers to drive sales target achievement.
① Conduct business review with important stores based on the detailed analysis, such as post data, inventory data.
② Coordinate with internal teams to resolve the daily operation issues and provide best in class service to customer.
③ Negotiate with independent store on some in store activities according to the standard guideline, such as new product listing, promotion plan, display, etc.
④ Lead sales rep. team to carry out the contract items which confirmed by KA team.
5. Delivery of first class in store execution.
① Train & Coach MDLZ sales team to ensure the standard & qualified execution.
② Regular store visit to monitor the execution quality.
6. Effective internal communication.
① Keep good communication with regional CP&A team ,KA team or Distributor sales team if needed to ensure the good understanding of company policy and execution quality.
② Collect market information and feedback to relevant team timely.
7. Mondelez sales force Team management and capability improvement.
① Set clear business target for each team members and closely tracking the achievement timely and keep continuous review to improve the efficiency.
② Provide in-store coaching according to the companywide guideline.
③ Complete the performance management cycle with high quality according to the guideline from companywide.
④ Discuss with team members on their development plan and provide closely coaching.
任職要求:
Education Degree: College graduate or above
Experience:
1. 6~8 working experiences, at least 5yrs in FMCG industry.
2. At least 3 yrs experience in team management and distributor management
3. Solid experience in KA and traditional trade management
4. Good communication skills and people agility
5. Skilled user of office software(Outlook,Word,Excel,PPT)