Using effective questioning
問一些有建設性的問題
問一些有建設性的問題是成功協商議題的基石。這是給了雙方一個機會來表明雙方各自在關鍵議題上的態度，例如目標及期望。多問一些開放式的問題將可以儘早給予彼此闡述觀點的機會。例如，你可以這樣問"What are you hoping to achieve today?"
Recovering from offending someone
克服對方敵對意識
談判中往往會遇到對方強烈的敵對意識，這時候你必須設法克服它。通常的'方法是接受對方的“排斥”，但將之轉化為正面的作用。你可以說"If I seemed sharp a few moments ago，be assured that it was only due to my determination to make this work. "
Showing humility
展現親和力
談判是雙方溝通的過程，所以必須避免陷於一連串的"I’ m right，you’ re wrong"的情形。展現親和力尊重那些物件，千萬不要裝做已有所有答案，請把一些議題的控制權讓給別人你可以說"That’ s more your area of expertise than mine，so I’ d like to hear more."
Recovering from negotiation breakdown
讓談判“起死回生”
當對方因憤怒、怨恨或不願意聆聽而使得雙方關係瀕臨決裂的時候，要特別注意à回具有建設性的對談。承認錯誤並且展現誠意是讓談判起死回生的好辦法。你可以說"What happened last week was unacceptable as it was unintentional. Shall we move on?"In business，skilled negotiation can be the difference between making a million dollar contract and being fired. Here are some effective pointers to help you come out on top in the negotiation process.