在職場上，我們不能夠像平日裡和朋友打電話一樣隨便，必須要講究一些策略方法：
為你的老闆接電話時，要用高興盡職的口氣。如果你的老闆不在，你可以作簡單的解釋，如：“她現在不在辦公室，我可以幫忙嗎?”主動提出請對方留言。
Be cheerful and obliging when you answer your boss’s phone. If your boss is notavailable, offer to take message, with a brief explanation such as “She’s not in her office right now. May I help?”
準確記錄留言很重要。核對留言人姓名的拼寫;要跟通話者重說一遍你所記下的`內容，確保留言準確無誤。
It’s importantto take messages accurately. Check spellings of names, and repeat your notes tothe caller to make sure the message is correct.
辦公室有來訪者時，長時間打電話是不禮貌的行為。如果通話時間會很長，你可告訴對方過後再給打過去。不過，事後一定要記住去做!
It’s bad manners to engage in longphone conversation while you have a visitor in your office. If the call can’t be handled quickly, say you’ll call back later. Then rememberto do so!
和美國客戶打電話最常用的句子
打電話進來:
Is Yang there? (最常用)
Is Yang around? (次常用)
Hello, May I speak to Yang please?
Hello, Can I talk to Yang please?
如果正是本人:
This is he. (男的)
This is she.(女的)
This is Kun-Lin ( 你的名字) speaking.
You are speaking to him. (her)
You are talking to him.
如果是別人:
Hold on. (最常見)
I'll get him, Hold on please.
Hold on, let me see if he is here.
One moment please.
如果他正好不在:
No, He is out. (最常見)
No, He is not here. May I take a message?
No, He is not in.
No, He is not available.
No, He just went out, he will be back in 30 minutes.
如果他要找的人不在:
Do you know when he will be back?
Do you know where he is going?
Do you know where I can reach him?
Do you know his office number? (or work place number)
回答:
No, I am sorry, I don't know! (50%)
I have no idea. (49%)
Yes, his number is 404-123-4567.
如果要留言:
May I leave a message?
回答:
Sure, go ahead.
Hold on, let me get a pencil and paper.
打錯電話:
Is this Wachovia Bank?
回答:
No, I am afraid you have the wrong number.
What number did you dial?
What number are you calling?
結束對話:
Thank you, have a good day.
聽不清楚時:
Pardon?
Excuse me?
I am sorry?
Say again?
Say what?
Come again?